Terms and Conditions

• Chapter 2.Technical requirements
  1. In order to use the Store, it is necessary to have:
     1. a computer or other device with an internet browser;
     2. access to the Internet;
     3. an active e-mail address.
• Chapter 3.Personal data
  1. The Seller is the administrator of the personal data of the Store's customers.
  2. All information regarding the processing of personal data of customers and other persons using the Store's website can be found in the Privacy Policy.
• Chapter 4.Conclusion of the sales agreement, customer account
  • The Store allows the purchase of goods (hereinafter "Goods"), displayed on the Store's website, in two modes:
    1. without registration;
    2. with the creation of an account in the Store.
    In both cases, in order to place an order, Goods must be selected in the Store, added to the "Cart" using the appropriate button, and the ordering procedure continued by selecting the relevant options (delivery and payment method).
  • Product information in the Store, i.e., descriptions and prices, constitutes an invitation to conclude a sales agreement within the meaning of Art. 71 of the Civil Code, in accordance with the terms of the Regulations.
  • The condition for placing an order is to fill in all the required data in the order form necessary to perform the agreement and, optionally (at the customer's request), data to generate a VAT invoice.
  • If the customer decides to create an account in the Store (hereinafter "Account"), registration is one-time, and the e-mail address and the password chosen by the customer are the basis for subsequent logins. Details of the Seller providing the digital service of maintaining the Account are available below in the Account Regulations. The Store also allows logging into the Account via social media and/or a user account in the Google system. After logging into the Account, the customer has access to their order history and does not have to fill in the order form with personal data for subsequent orders.
  • The customer may resign from having an account at any time without incurring any costs. For this purpose, a resignation should be sent to the e-mail address: sklep@everybodylondon.com.
• The confirmation of the order by the customer using the "Buy and Pay" button (or any other with an identical meaning) constitutes:
  1. submitting an offer to the Seller to purchase the Goods in accordance with the options selected in the order and in accordance with these Terms and Conditions,
  2. acceptance of the obligation to pay the price of the Goods and their delivery costs.
• The conclusion of the sales agreement (hereinafter "Agreement") occurs when the Seller accepts the order for processing (acceptance of the customer's offer), about which the Seller informs via an e-mail confirming the acceptance of the order for processing.
• In the event that the order for the Goods cannot be processed (in whole or in part), the Seller will inform the customer - in such a case, the Agreement is not concluded. The Seller will simultaneously inform the customer about existing alternative methods of order fulfillment, e.g., partial fulfillment of the order or waiting for the Seller to restock. If the order was previously paid for by the customer and cannot be fulfilled, the Seller shall immediately refund the payments made to the customer (appropriate to the scope of the order cancellation).
• The Seller shall provide the customer with confirmation of the conclusion of the Agreement on a durable medium no later than at the time of delivery of the Goods.
• The Store shall not be held liable for non-delivery of the order or delay in its delivery resulting from the customer providing an incomplete/incorrect delivery address or failing to provide other data necessary for the fulfillment of the order.
• The Seller reserves the right to suspend the fulfillment of the order in a situation where the customer has provided false data or when such data raises justified doubts as to its correctness. In such a case, the Seller (if possible) will attempt to contact the customer to verify the authenticity of the data provided. Discount coupons, price promotions, and special offers (including percentage discounts, promotional codes, and sales) are addressed exclusively to retail customers (B2C), i.e., consumers making purchases for their own personal needs, without the intention of further resale of the goods. Promotional offers do not apply to purchases made as part of a business or professional activity, in particular for the purpose of further resale, wholesale, export, or supply of other commercial entities. The Seller reserves the right to verify the purpose of the order, including on the basis of purchase history, cart size, data identifying the entrepreneur (e.g., NIP), and the method of using the goods. If it is found that a promotional order has been placed for the purpose of further resale, the Seller has the right to:

• refusal to process the order without giving a reason,
• cancellation of the order with a full refund of the payment made,
• blocking further use of the promotion by a given account or NIP (Tax Identification Number).

Customers interested in wholesale purchases or as part of a business activity are requested to contact us to establish separate B2B cooperation terms.

2. Chapter 5.Prices and payment methods
   1. Prices of the Goods are given in Polish Złoty (PLN) and in gross amounts, i.e., including VAT.
   2. The cost of delivery of the Goods is provided separately in the Store's cart, depending on the delivery method selected by the customer.
   3. Available payment methods are described on the Store's website in the "Payment methods" tab and are presented to the customer during the ordering stage (in the cart).
   4. The Store offers the following payment methods:
      1. fast electronic transfer / BLIK / so-called virtual wallet payment - via the payment platform:
         • Przelewy24
      2. card payment: Visa, Visa Electron, MasterCard, MasterCard Electronic
3. Chapter 6.Delivery of goods
   1. Delivery of Goods takes place according to the customer's choice:
      • via a courier company
   2. With the exception of Goods collected by the customer in person, the order is considered fulfilled upon dispatch of the shipment to the customer (entrusting the shipment to a carrier engaged in transport). The exact actual delivery date of the shipment is determined by the carrier.
   3. Goods are sent by the Seller within 1 business day, unless a different date was clearly stated in the product description when the customer placed the order. Detailed lead times are provided on the Store's website in the "Order fulfillment time" tab.
   4. The Seller standardly processes orders within the territory of the Republic of Poland, subject to the costs indicated on the Store's website in the "Delivery time and costs" tab. International shipping is possible subject to the costs indicated on the Store's website or costs individually agreed upon with the customer.
4. Chapter 7.Withdrawal from the agreement
   1. A customer who is a consumer or an entrepreneur referred to in Art. 7aa of the Act on Consumer Rights (hereinafter "Privileged Entrepreneur") has a statutory right to withdraw from the sales agreement of the Goods within 14 days of receiving them, without giving a reason, subject to the exceptions mentioned below.
   2. To meet the deadline for withdrawal from the agreement, it is sufficient for the customer to send, within the aforementioned period, a statement:
      • in electronic form to the address: sklep@everybodylondon.com or
      • in writing to the address: ul. CZYŻÓWKA, nr 14, lok. 2.06, 30-526 Kraków.
   3. The statement of withdrawal from the agreement may be submitted according to the template - Download form template. Use of the template is not mandatory. The Seller will immediately send the customer a confirmation of receipt of the withdrawal statement via e-mail.
   4. Subsequently, within the next 14 days, the customer should return the Goods at their own expense to the postal address: ul. CZYŻÓWKA, nr 14, lok. 2.06, 30-526 KRAKÓW.
   5. The Seller shall immediately, no later than within 14 days of receiving the statement of withdrawal from the agreement, refund to the customer:
      • the price of the Goods;
      • the costs of the original shipment of the Goods to the customer according to the cheapest standard delivery method offered in the Store.
   6. The Seller may withhold the refund until they receive the Goods back, or at least until the customer provides the Seller with proof of sending the items back.
   7. The refund will be made using the same payment methods that were used by the customer in the original transaction, unless the customer has expressly agreed to a different solution.
   8. The customer is liable for any reduction in the value of the returned Goods if, before submitting the statement of withdrawal from the agreement, they used the Goods in a way other than necessary to establish the nature, characteristics, and functioning of the item.
5. Chapter 8.Exceptions to the right of withdrawal from the Goods sales agreement
   1. The right to withdraw from the agreement does not apply in the case of Agreements for the supply of Goods:
      1. non-prefabricated, manufactured according to the specifications of the consumer / Privileged Entrepreneur or serving to satisfy their individualized needs (personalized goods);
      2. subject to rapid decay or having a short shelf life (perishable goods);
      3. delivered in a sealed package, if the package was opened by the customer and the goods cannot be returned after opening the package due to health protection or hygiene reasons (hygiene-sealed goods);
      4. sound or visual recordings or computer programs delivered in a sealed package on a tangible medium (e.g., CD), if the package was opened after delivery;
      5. which, after delivery, due to their nature, are inseparably connected with other items (e.g., construction materials, if used);
      6. newspapers, periodicals, or magazines, with the exception of subscription agreements (printed press);
      7. whose price depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the deadline for withdrawal from the agreement;
      8. alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and whose delivery can only take place after 30 days and whose value depends on market fluctuations over which the Seller has no control.
6. Chapter 9.Complaints
   1. The Seller is obliged to deliver Goods to the customer in accordance with the Agreement.
   2. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Goods in accordance with the provisions of the Act on Consumer Rights. With respect to other customers, the Seller is liable on the basis of the Civil Code.
   3. Complaints may be submitted:
      • in electronic form to the address: sklep@everybodylondon.com
      • or in writing to the address: ul. CZYŻÓWKA, nr 14, lok. 2.06, 30-526 KRAKÓW.
   4. The Seller will consider the complaint in the same form in which it was submitted (in writing or via e-mail) within 14 days of receiving the complaint.
   5. In the event of dissatisfaction with the Seller's handling of the complaint, the consumer and Privileged Entrepreneur may (independently of standard proceedings before a common court) also use out-of-court methods of resolving complaints and pursuing claims.
   6. For the above purpose, one may:
      1. apply to the regional inspector of the Trade Inspection with a request to initiate mediation proceedings for an amicable settlement of the dispute,
      2. use the assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection,
      3. apply to a permanent consumer arbitration court with a request to resolve a dispute arising from the concluded agreement.
   7. Additional information regarding out-of-court methods of resolving complaints and pursuing claims can also be obtained on the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl. underline;" href="https://polubowne.uokik.gov.pl" target="_blank" rel="noreferrer">https://polubowne.uokik.gov.pl.

• Chapter 10.Product reviews
  1. The Store provides the possibility for customers to add product reviews (hereinafter "Reviews").
  2. This functionality is available only if the customer uses an external customer satisfaction/review program.
  3. Reviews added by the customer should be legal within the meaning of the Digital Services Act (DSA) and in accordance with good practices, which means that Reviews must not:
     • be of an unlawful nature;
     • be contrary to good customs, in particular: containing offensive or pornographic content, offending religious feelings, or inciting racial, ethnic, or religious hatred;
     • infringe upon the rights of others, including in particular economic and personal copyrights and the right to privacy;
     • contain commercial or advertising content or graphic elements regarding products other than those offered in the Store.
  4. The Seller and/or the provider of the external customer satisfaction/review program may moderate Reviews, which means that Reviews inconsistent with the Terms and Conditions will not be published or may be deleted.
  5. In the event of blocking or deleting a Review, the Seller will inform the customer, providing a justification. In such a case, the customer may file an appeal according to the rules described in Chapter 10, point 6 of the Terms and Conditions.
  6. Appeals against decisions regarding Reviews (hereinafter "Appeal") may be submitted:
     • in electronic form to the address: sklep@everybodylondon.com
     • or in writing to the address: ul. CZYŻÓWKA, nr 14, lok. 2.06, 30-526 KRAKÓW.
     The Seller will promptly confirm receipt of the Appeal in electronic form (if the person filing the Appeal provided an e-mail address). The Seller will consider the Appeal in the same form in which it was submitted (in writing or via e-mail) within 14 days of receiving the Appeal.
  7. Any person visiting the Store has the possibility to submit a notice to the Seller (hereinafter "Notice") if they believe that a Review contains illegal content within the meaning of the Digital Services Act (DSA) or content contrary to the Terms and Conditions. Notices should be submitted in electronic form to the address: sklep@everybodylondon.com.
  8. The Seller will promptly confirm receipt of the Notice in electronic form. The Seller will consider the Notice within 14 days of receipt, providing a justification. The person who submitted the Notice may appeal the Seller's decision according to the rules described in Chapter 10, point 6 of the Terms and Conditions.
  9. In case of dissatisfaction with the Seller's resolution of the Appeal, the person filing the Appeal may use out-of-court dispute resolution methods referred to in the Digital Services Act (DSA).
  10. The Seller is not responsible for Reviews posted in the Store by customers, provided that:
      • they have no knowledge that the Review is illegal content;
      • they promptly take appropriate action to remove or disable access to illegal content upon obtaining such knowledge or notice, in particular, the Seller promptly considers Notices.

1. Chapter 11.Final provisions
   1. Polish law applies to Agreements concluded in the Store. The Agreement is concluded in the Polish language.
   2. None of the provisions of the Terms and Conditions exclude or limit the rights of the consumer (and the Privileged Entrepreneur) resulting from the provisions of law.
   3. The Seller may make changes to the Terms and Conditions at any time, provided that such changes apply to orders placed after the publication of the new version. In the case of (i) previously concluded Agreements for digital or electronic services, and (ii) customers with an Account – the customer will be notified of the change and the possibility of not accepting the new content.
   4. The Terms and Conditions are effective as of January 22, 2026.

Account Regulations
in the Everybody London store

1. Chapter 1.General provisions, contact with the Seller
   1. These account regulations (“Account Regulations”) set out the rules and conditions for using the customer account (“Account”) in the Everybody London online store (“Store”).
   2. These Account Regulations constitute regulations for electronic services within the meaning of the Act on Providing Services by Electronic Means. The Account service is an additional and secondary service to the main activity of the Seller, i.e., offering customers the purchase of Goods. The Account management service is free of charge.
   3. The Account Regulations supplement the Store Regulations. In matters not regulated in the Account Regulations, the provisions of the Store Regulations apply to this service.
   4. The Seller's contact details for matters regarding the Account service are the same as for the Store:
      ul. CZYŻÓWKA, nr 14, lok. 2.06, 30-526 Kraków
      e-mail: sklep@everybodylondon.com
      tel.: +48881044150
2. Chapter 2.Technical requirements and functionalities of the Account service
   1. The technical requirements for using the Account service are the same as for using the Store and are indicated in Chapter 2, point 1 of the Store Regulations.
   2. By using the Account, the Store's customer has the ability to:
      1. save and store their personal data (including delivery address) on the Account, which allows for subsequent purchases in the Store without having to fill in the address form again,
      2. view their order history,
      3. view the order fulfillment status.
3. Chapter 3.Agreement for the provision of the Account service, withdrawal from the agreement, resignation from the Account
   1. The creation of an Account by the customer is equivalent to concluding an agreement for the provision of electronic services for an indefinite period. The customer may resign from having an Account at any time without giving a reason. For this purpose, the Seller should be contacted electronically at the address sklep@everybodylondon.com. The customer also has a statutory right to withdraw from the agreement for the provision of the Account management service within 14 days of its conclusion.
4. Chapter 4.Complaints
   1. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Account service with the agreement in accordance with the provisions of the Act on Consumer Rights. With respect to other customers, the Seller is liable on the basis of the Civil Code.
   2. Complaints regarding the Account service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3-5 of the Store Regulations.
   3. In the event of dissatisfaction with the Seller's handling of the complaint, it is also possible to use out-of-court methods of resolving complaints and pursuing claims, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Regulations.
5. Chapter 5.Personal data
   1. Full information on the processing of personal data of the Store's customers, including for the purpose of managing the Account, can be found in the Privacy Policy.
6. Chapter 6.Changes to the Account Regulations
   1. The Seller may make changes to these Account Regulations on the terms indicated in Chapter 11, point 3 of the Store Regulations. If the customer does not accept the new version of the Account Regulations, they may terminate the agreement for the provision of the Account service (by contacting the Seller electronically for this purpose) with a 14-day notice period.

Newsletter Regulations
in the Everybody London store

1. Chapter 1.General provisions, contact with the Seller
   1. These newsletter regulations (“Newsletter Regulations”) set out the rules and conditions for the provision of the so-called newsletter service by the Seller (“Seller”) – the owner of the Everybody London online store (“Store”).
   2. The Newsletter consists of cyclic electronic messages sent by the Seller to the e-mail address of a person who has given appropriate marketing consent (“Subscriber”). These messages contain, in particular, commercial information regarding the Store and the Seller. These messages may also contain other content related to the Seller's activities, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store (“Newsletter”).
   3. These Newsletter Regulations constitute regulations for electronic services within the meaning of the Act on Providing Services by Electronic Means. The Newsletter service is an additional and secondary service to the main activity of the Seller, i.e., offering customers the purchase of Goods. The Newsletter service is free of charge.
   4. The Newsletter Regulations supplement the Store Regulations. In matters not regulated in the Newsletter Regulations, the provisions of the Store Regulations apply to this service.
   5. The Seller's contact details for matters regarding the Newsletter service are the same as for the Store:
      ul. CZYŻÓWKA, nr 14, lok. 2.06, 30-526 Kraków
      e-mail: sklep@everybodylondon.com
      tel.: +48881044150
2. Chapter 2.Technical requirements and functionalities of the Newsletter service
   1. In order to use the Newsletter service, it is necessary to have:
      1. a computer or other device with software that allows receiving e-mail messages,
      2. an active e-mail address,
      3. access to the Internet.
   2. By using the Newsletter, the Subscriber has the opportunity to receive e-mail messages from the Seller containing, among others:
      1. information about new products and promotions in the Store,
      2. discount codes and/or information about other special benefits for Newsletter subscribers,
      3. other content related to the activities of the Store and the Seller, the Store's industry, or educational content that, in the Seller's opinion, may be interesting and useful for customers or potential customers of the Store.
   3. The Seller does not guarantee nor declare a specific frequency of sending the Newsletter. The timing of the dispatch, as well as the content of the commercial information included in the Newsletter, is decided by the Seller.
3. Chapter 3.Agreement for the provision of the Newsletter service, withdrawal from the agreement, resignation from the Newsletter
   1. Conclusion of the Newsletter service agreement may occur:
      1. when a person visiting the Store fills in the appropriate form on the Store's website, providing their e-mail address to which they wish to receive commercial information,
      2. while placing an order in the Store – when the customer, in the Store's cart, agrees to receive commercial information by checking the appropriate selection box (the so-called checkbox).
   2. As an incentive to subscribe to the Newsletter, the Seller may offer potential Subscribers a bonus (gift, so-called lead magnet) in the form of a discount code, digital content (e.g., a free e-book), or another benefit for the subscriber related to the store's operations (e.g., one-time free delivery of Goods) (“Bonus”). Information about the Bonus granted in connection with the Newsletter subscription is then available on the Store's website.
   3. The Bonus is delivered to the Subscriber at the e-mail address provided during subscription, immediately after the conclusion of the Newsletter service agreement. The Bonus is provided in an appropriate digital form (e.g., a link allowing the download of an e-book, a discount code, a code to be entered in the appropriate field of the Store's cart to receive free delivery).
   4. The agreement for the provision of the Newsletter electronic service is concluded for an indefinite period. The Subscriber may resign from the Newsletter at any time without giving a reason. To do so:
      1. click on the appropriate link included in every message sent as part of the Newsletter, or
      2. contact the Seller electronically.
   5. The customer also has a statutory right to withdraw from the agreement for the provision of the Newsletter service within 14 days of its conclusion.
   6. The Seller may at any time stop providing the Newsletter service, of which all Subscribers will be notified.
   7. In the event that the Subscriber does not open messages sent by the Seller as part of the Newsletter for more than 100 months, the Seller (upon additional notice) shall cease providing the Newsletter service to that Subscriber.
4. Chapter 4.Complaints
   1. With respect to consumers and Privileged Entrepreneurs, the Seller is liable for the compliance of the Newsletter service with the agreement in accordance with the provisions of the Act on Consumer Rights. With respect to other customers, the Seller is liable on the basis of the Civil Code.
   2. Complaints regarding the Newsletter service may be submitted to the Seller in accordance with the procedure provided for in Chapter 9, points 3-5 of the Store Regulations.
   3. In the event of dissatisfaction with the Seller's handling of the complaint, it is also possible to use out-of-court methods of resolving complaints and pursuing claims, in accordance with the procedure described in Chapter 9, points 6-7 of the Store Regulations.
5. Chapter 5.Personal data
   1. Full information on the processing of personal data of the Store's customers, including for the purpose of providing the Newsletter service, can be found in the Privacy Policy.
6. Chapter 6.Changes to the Newsletter Regulations
   1. The Seller may make changes to these Newsletter Regulations on the terms indicated in Chapter 11, point 3 of the Store Regulations. If the Subscriber does not accept the new version of the Newsletter Regulations, they may terminate the agreement for the provision of the Newsletter service with a 14-day notice period (by contacting the Seller electronically) or with immediate effect (in the manner indicated in Chapter 3, point 3 of the Newsletter Regulations).